AI assistants & automation

Workflow automation is the cheapest and fastest way in, and it's where most engagements start: connecting the tools you already use (email, calendar, CRM, spreadsheets) so information moves between them without someone copying and pasting it. From there, an AI assistant can answer questions using your own site content and documentation, in one channel, your website chat, for example, and hand over to a person the moment it's unsure or the conversation needs judgement it doesn't have. For businesses that need something more capable, a custom agent can carry out multi-step tasks using your own tools and data, but only with scoped permissions we agree in advance, evaluation against real examples before it goes live, and an audit log so you can see exactly what it did and why. We treat an agent like any other piece of production software: it has an owner, a rollback plan, and a way to measure whether it's actually working, not just whether it runs. Once something is live, our AI care plan keeps it that way, we monitor it, re-test and adjust prompts when the underlying model changes, and include a small allowance of changes so the automation keeps pace with how your business actually works. AI usage is billed separately. We only use well-known hosted model providers (not experimental or self-hosted models) and we check each provider's current data-handling terms with you before anything goes live, rather than assuming last year's policy still applies.